Shipping Information

Domestic Shipping

• Standard (5-8 Business Days)
• Orders over $120 (Pre-tax) - Free Shipping*
• Orders under $120 (Pre-tax) - Flat rate $11.50 Shipping
• *Select oversize items may have a LTL Frieght or Oversize Shipping Surcharge.

Shipping Exclusions

• Custom made products require 7 - 10 Day manufacturing time.
• Out-of-stock items will require additional shipping times.
• Products shipped directly from the manufacturer may take longer.
• We only ship to the lower 48 states and Alaska. Shipments to Alaska require a Carlisle My Connect account (https://www.carlile.biz/ship-to-alaska/)

Shipping Notices and Receipts

Most TRUCKED UP deliveries do not require a signature.  However, based on safety, the carrier may impose a signature requirement in certain situations. Freight deliveries may also require a signature.  Anyone signing must be over 18 years old.

Items Not Recieved or Missing Items

We hope is never happens! But, if it does please give us a call right away.  In most cases it is a simple routing or addressing error and can be resolved in a couple days at most.

Damaged Items

TRUCKED UP takes great care in packaging your orders.  However, in the case something arrives damaged please do the following:

• Call us right away but within 72 hours at most.
• Please carefully photograph all damage to the packaging and the product.
• Do not dispose of packaging material.  This may be needed to file a cliam with the carrier.
• Your TRUCKED UP customer experience rep will intruct you how to re-package and return the damaged products.
• IMPORTANT:  If a freight delivery comes damaged please kindly refuse delivery and DO NOT SIGN ANYTHING.  Call us immediately and we will work things out with the carrier.